Terms of Service

Last Updated: 16 March 2025

Welcome to Evelior. These Terms of Service (“Terms”) outline the rules and conditions for using our website www.evelior.com and purchasing our products. By accessing the site or placing an order, you accept these Terms in full.

If you do not agree with any part of these Terms, please do not use our Website or services.

1. Company Details

Business Name: Elevra Global Ltd.
Company Registration Number: 77893266
Address: Rm 509, 5/F, The Cloud, 111 Tung Chau St, Tai Kok Tsui, Hong Kong
Email: info@evelior.com
Phone: +44 7491 596839

Business Hours:
Monday – Friday: 08:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 17:00 GMT

2. Eligibility & Accounts

2.1 Eligibility

You must be:

  • At least 18 years old, or have consent from a parent or legal guardian.

  • Capable of entering legally binding contracts.

2.2 Account Creation (Optional)

  • You may register an account for faster checkout and order tracking.

  • You are responsible for keeping your login credentials secure.

  • Evelior reserves the right to suspend or delete accounts that violate these Terms.

3. Orders & Payment

3.1 Order Placement

  • By submitting an order, you agree to purchase the selected items under these Terms.

  • Evelior reserves the right to refuse or cancel orders at our discretion.

3.2 Pricing & Payment Methods

  • Prices are listed in GBP and include VAT where applicable.

  • Accepted payment methods include major credit/debit cards, PayPal, and other secure gateways.

  • In the event of a pricing error, we may cancel your order and issue a full refund.

3.3 Fraud Prevention

We may request additional verification for orders flagged as suspicious and reserve the right to deny service to suspected fraudulent users.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1–3 business days, excluding weekends and holidays.

4.2 Shipping & Delivery Estimates

  • UK Standard Shipping: 5–10 business days (free)

  • International Shipping: Available, with estimated delivery times and costs shown at checkout.

4.3 Customs, VAT & Import Duties

Buyers outside the UK are responsible for any customs duties or taxes imposed by their country.

4.4 Delivery Failures

We are not responsible for deliveries to incorrect or incomplete addresses provided by the customer. Redelivery fees may apply if the package is returned.

5. Returns, Refunds & Exchanges

5.1 Return Policy

Items can be returned within 30 days of delivery if unused, unopened, and in original condition.

5.2 How to Request a Return

  • Email info@evelior.com with your order number.

  • Return shipping is the buyer’s responsibility unless the item is faulty or incorrect.

5.3 Refunds

Refunds are processed within 14 business days of receiving the return. Shipping costs are non-refundable unless we are at fault.

5.4 Damaged or Faulty Goods

Contact us within 48 hours of delivery with photo evidence. A refund or replacement will be offered where applicable.

6. Product Information & Warranty

6.1 Product Accuracy

We strive for accuracy in descriptions and images, but minor variations may occur.

6.2 Warranty

Products may include a standard manufacturer warranty. This does not cover misuse, neglect, or unauthorised modifications.

7. Intellectual Property

All website content—including text, images, graphics, and trademarks—is owned by or licensed to Evelior. You may not reproduce, copy, or exploit any content without prior written consent.

8. Third-Party Services & Links

  • We are not responsible for the privacy or practices of third-party websites linked from ours.

  • Payments are processed securely through verified third-party providers. Evelior does not store your full payment details.

9. Privacy & Cookies

  • Your personal data is handled in accordance with our Privacy Policy.

  • By using our Website, you consent to the use of cookies, as outlined in our Cookie Policy.

10. Liability Limitation

We are not liable for:

  • Indirect or consequential damages

  • Delays or interruptions beyond our control (e.g., customs, courier disruptions)

  • Losses caused by improper use of products

11. Force Majeure

Evelior is not responsible for failure to fulfill obligations due to events outside our control, including but not limited to: natural disasters, government restrictions, or supply chain disruptions.

12. Disputes & Governing Law

12.1 Complaints

Please email info@evelior.com with your order number and a description of the issue. We aim to resolve all complaints within 14 days.

12.2 Governing Law

These Terms are governed by the laws of England and Wales, unless local consumer protection laws require otherwise.

12.3 ADR & ODR

If we cannot resolve your concern, you may contact the UK Alternative Dispute Resolution scheme or the EU Online Dispute Resolution (ODR) platform:
🔗 https://ec.europa.eu/consumers/odr/

13. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or displayed on the Website.

14. Contact Us

Elevra Global Ltd.
Registration Number: 77893266
Address: Rm 509, 5/F, The Cloud, 111 Tung Chau St, Tai Kok Tsui, Hong Kong
Email: info@evelior.com
Phone: +44 7491 596839

Support Hours:

  • Monday to Friday: 08:00 – 18:00 (GMT)

  • Saturday to Sunday: 11:00 – 17:00 (GMT)