Privacy Policy

Effective Date: 12/02/2025

At Evelior, operated by Elevra Global Ltd., we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit www.evelior.com (the “Website”) or interact with our services.

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect personal information you submit when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

This may include:

  • Name, shipping and billing address

  • Email address and phone number

  • Payment details (processed securely via third parties)

  • Messages or attachments submitted through contact forms

1.2 Information Collected Automatically

When you browse our Website, we collect:

  • IP address and device information

  • Browser type, operating system, and access times

  • Pages visited, time spent on pages, and referral sources

  • Cookies and tracking data (see Section 7)

1.3 Marketing Preferences

With your consent, we may collect and use information to send promotional emails or marketing content related to new products, offers, or updates.

2. Legal Basis for Data Processing

We process your data based on the following grounds:

  • Your consent, where required (e.g. marketing subscriptions)

  • Contractual necessity, such as processing your order

  • Legal obligations, such as tax or fraud prevention compliance

  • Legitimate interest, such as improving the Website or detecting misuse

2.1 Withdrawing Consent

You may withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Updating your browser’s cookie settings

  • Contacting us at info@evelior.com

3. How We Use Your Information

We use your information to:

  • Process and fulfill purchases

  • Communicate order status and provide support

  • Improve website usability and customer experience

  • Comply with legal requirements

  • Send you marketing communications (only with your consent)

We do not sell, rent, or trade your personal data.

4. Sharing Your Data

Your information may be shared under the following circumstances:

  • With payment processors and logistics providers to complete orders

  • If legally required by regulators, courts, or public authorities

  • In case of business restructuring, such as mergers or asset transfers

  • To protect our rights, prevent fraud, or enforce terms of service

5. Third-Party Services

5.1 Payment Processing

Payments are securely processed via third-party gateways (e.g., Stripe, PayPal). Evelior does not store your card details. All payment providers comply with PCI DSS standards.

5.2 Analytics & Advertising

We use tools such as Google Analytics to understand user behavior. You can opt out using the Google Analytics Opt-Out Tool.

5.3 External Links

Our Website may contain links to third-party websites. Evelior is not responsible for the privacy practices of these sites.

6. Data Security

We take appropriate security measures to protect your data, including:

  • SSL encryption for secure data transmission

  • Access controls to limit internal data access

  • Regular system and infrastructure audits

However, no online system is entirely secure. We encourage users to take basic precautions (e.g., using strong passwords, not sharing login credentials).

7. Cookies and Tracking Technologies

Cookies help us improve your experience by remembering your preferences and analyzing usage patterns.

7.1 Types of Cookies We Use:

  • Essential Cookies: Enable site functionality (e.g., cart, checkout)

  • Analytics Cookies: Track usage patterns to optimize performance

  • Marketing Cookies: Show personalized ads (only if consented)

7.2 Managing Cookies:

You may control or disable cookies through your browser settings. For more information or to opt out of targeted ads:

8. Your Rights Under GDPR

You have the right to:

  • Access personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data in certain cases

  • Restrict our processing of your data

  • Object to data processing for marketing purposes

  • Request data portability to another service provider

To exercise any of these rights, email us at info@evelior.com. We may request proof of identity.

9. Age Restrictions

Our Website is not intended for users under 16 years of age. If we become aware that data has been collected from a minor without consent, it will be deleted promptly.

10. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The revised version will be posted on this page, and where applicable, we’ll notify users via email or on-site banners.

Last Updated: 12 February 2025

11. Contact Details

Company Name: Elevra Global Ltd.
Company Registration: 77893266
Address: Rm 509, 5/F The Cloud, 111 Tung Chau St, Tai Kok Tsui, Hong Kong
Email: info@evelior.com
Phone: +44 7491 596839

Customer Support Hours:

  • Monday to Friday: 08:00 – 18:00 (GMT)

  • Saturday to Sunday: 11:00 – 17:00 (GMT)

12. Complaints

If you are dissatisfied with how your data has been handled, you may file a complaint with the UK Information Commissioner’s Office (ICO):

🔗 https://ico.org.uk/make-a-complaint/