Shipping Policy

Effective Date: 16 March 2025

At Evelior, we are committed to reliable, transparent, and timely delivery of your home essentials. Please review the details below for information on how we handle order processing, shipping, and delivery.

1. Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order ships, you’ll receive a confirmation email with tracking details.

2. Shipping Costs & Delivery Estimates

United Kingdom

Processing Time: 1–3 business days
Shipping Time: 5–10 business days
Shipping Cost: Free standard shipping on all orders

International Orders

Delivery times and shipping costs are calculated at checkout based on destination.
Customers are responsible for any import duties, VAT, or customs fees imposed by the destination country. Evelior is not liable for delays caused by customs.

3. Track Your Order

You can track your shipment at any time using our tracking portal:
🔗 Track My Order

Note: Tracking updates may take up to 48 hours to appear after dispatch.

4. Shipping Issues

If your order is:

Delayed
Lost in transit
Delivered damaged

Please contact us within 30 days of the expected delivery date.
📧 Email: info@evelior.com
Include your order number and any relevant details or photos.

We’ll investigate promptly and work to resolve the issue with a replacement, refund, or further assistance.

5. Policy Changes

Evelior reserves the right to update this policy at any time. The latest version will always be accessible on our website.

Company Details

Business Name: Elevra Global Ltd.
Registration Number: 77893266
Registered Address:
Rm 509, 5/F The Cloud,
111 Tung Chau St, Tai Kok Tsui, Hong Kong

Customer Email: info@evelior.com
Phone: +44 7491 596839

Support Hours:
Monday – Friday: 08:00 – 18:00 (GMT)
Saturday – Sunday: 11:00 – 17:00 (GMT)