GDPR Compliance Policy

Effective Date: 12 February 2025
Company: Elevra Global Ltd.

1. Overview

At Evelior, we are committed to upholding your privacy and ensuring full compliance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable. This policy outlines how we collect, process, store, and protect your personal data.

2. What Personal Data We Collect

We may collect the following categories of personal information when you interact with our services:

  • Contact Information: Name, email address, phone number

  • Order Information: Billing and shipping address, order history

  • Payment Data: Processed securely via PCI-compliant third-party gateways

  • Analytics Data: Device type, browser, IP address, site usage, and preferences

3. How We Use Your Personal Data

We process your data only for legitimate and lawful purposes, including:

  • To process and fulfill customer orders

  • To provide customer service and support

  • To improve website performance and user experience

  • To send promotional communications (only where consent is given)

  • To comply with applicable legal obligations

4. Your GDPR Rights

As a data subject under GDPR, you have the right to:

  • Access – Request a copy of the data we hold about you

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Request deletion of your data under certain conditions

  • Restriction – Request limits on how we process your data

  • Portability – Request to transfer your data to another controller

  • Objection – Withdraw consent for marketing or object to certain processing

To exercise any of these rights, please contact us at info@evelior.com. We may request identity verification before fulfilling certain requests.

5. Data Security and Retention

We implement robust security protocols, including:

  • SSL encryption for all data transfers

  • Access controls to restrict unauthorized access

  • Regular system monitoring and risk assessments

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Third-Party Processors

We do not sell or trade your personal data. We only share it with:

  • Trusted third parties such as logistics providers, payment gateways, and analytics services, solely to fulfill and support our services

  • These partners are contractually obligated to handle your data in compliance with GDPR

7. Concerns or Complaints

If you have any questions or concerns about how we process your data, you can:

  • Contact us at: info@evelior.com

  • File a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
🔗 https://ico.org.uk/make-a-complaint/

8. Company Contact Details

Business Name: Elevra Global Ltd.
Company Registration Number: 77893266
Registered Address: Rm 509, 5/F, The Cloud, 111 Tung Chau St, Tai Kok Tsui, Hong Kong
Email: info@evelior.com
Phone: +44 7491 596839

Support Hours:

  • Monday to Friday: 08:00 – 18:00 (GMT)

  • Saturday to Sunday: 11:00 – 17:00 (GMT)

We respond to all inquiries within 24 hours on working days.