Frequently Asked Questions
When can I expect to receive my order?
To keep our prices as low as possible for you, Evelior ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Processing your order takes about 1 to 2 business days. The average delivery time is 2 to 4 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected time frame. Unfortunately, orders can be delayed. Have you waited 3 days longer than the initial delivery time and still haven't received your order? Please send an email to: info@evelior.com
What is the cost of delivery?
When you order from Evelior, you always benefit from free delivery.
How can I pay for my order?
Evelior always offers secure payments. We use the most commonly used payment services: Visa, Mastercard, Maestro, Apple Pay, Google Pay.
Some products are missing, how is this possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, the products may not be delivered at the same time.
Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it is possible that your order is damaged during delivery. As a customer, there is obviously nothing you can do about it. In this case, please contact our customer service immediately by sending an email to info@evelior.com It is necessary to take photos of the claim and attach them to the email.
You cannot return the product without providing us with the photos. Unfortunately, we will then not be able to find an adequate solution for you. Our customer service will process your message as soon as possible and will look for the best possible solution with you.
This also applies if you bought the wrong product, if it doesn't suit you, or if you no longer want it. Please first contact our customer service info@evelior.com. We will see what the best solution is for you. If unsuccessful, you will only pay the shipping costs to return the product to us.
Do you have other questions? Contact our customer service info@evelior.com